Privacy Policy

Introduction

This Privacy Policy explains how Bit Konnect ("we", "us", or "our") collects, uses, stores, and protects personal information when you use our website, mobile app, and loyalty and referral programme (together, the "Services").

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

Information we collect

We may collect the following categories of personal information:

• Contact details such as your name, mobile number, and email address
• Account and authentication data when you sign in or complete your profile
• Loyalty and referral programme data, including referral codes, points balances, vouchers, redemptions, and purchase history linked to qualifying transactions
• Device and usage information, such as app version, device type, and log data
• Marketing preferences where you opt in to SMS or email communications
• Support and correspondence when you contact us

How we use your information

We use personal information to:

• Provide, operate, and improve the Services
• Create and manage loyalty and referral accounts
• Calculate, issue, and redeem points, vouchers, and rewards
• Prevent fraud, abuse, and self-referrals
• Send service messages and, where permitted, promotional communications
• Comply with legal obligations and respond to lawful requests
• Analyse programme performance and protect the security of our systems

Legal bases for processing

We process personal information where necessary to perform our contract with you, to comply with law, where you have given consent (for example, marketing opt-ins), or where we have a legitimate interest that is not overridden by your rights — such as operating a fair referral and loyalty programme.

Sharing and service providers

We do not sell your personal information. We may share information with trusted service providers who help us operate the Services — for example, authentication, hosting, messaging, analytics, and payment or redemption partners — subject to appropriate confidentiality and security obligations.

We may also disclose information where required by law or to protect our rights, users, or the integrity of the programme.

Retention

We retain personal information for as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a reasonable manner.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Subject to POPIA and applicable law, you may request access to, correction of, or deletion of your personal information, object to certain processing, withdraw consent where processing is consent-based, and lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Children

The Services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the Services after changes take effect constitutes acceptance of the updated policy where permitted by law.

Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact us via the support section on our website or at the contact details published on Bit Konnect.