Terms and Conditions

Agreement to these terms

These Terms and Conditions ("Terms") govern your access to and use of Bit Konnect, including our website, mobile app, referral programme, and loyalty programme (together, the "Services"). By creating an account, joining loyalty, using a referral code, or otherwise using the Services, you agree to these Terms.

If you do not agree, do not use the Services.

Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use the Services. You are responsible for ensuring that the information you provide is accurate and kept up to date.

Programme overview

Bit Konnect offers two related reward paths:

• Refer & earn — partners share referral codes and may earn points when referred shoppers complete qualifying purchases
• Shop & earn — loyalty members earn points on qualifying purchases and may receive vouchers, stay streak bonuses, and other rewards

Referral programme rules

The following rules apply to referral rewards unless we publish different programme terms:

• Each shopper may only be referred through one valid referral path
• Self-referrals and fraudulent or abusive referral activity are prohibited
• Referred shoppers who join with a valid code may receive an R25 signup voucher, subject to programme availability and redemption rules
• Referrers may earn a once-off category percentage on a referred shopper’s first qualifying purchase of R50 or more, as displayed in the programme. Later purchases do not earn the referrer again
• Referral rewards may be pending until purchases are confirmed and reviewed

Loyalty programme rules

Loyalty rewards are subject to the following general rules:

• Members may soft-join with a phone number or email; some features require completing and linking an account
• Qualifying purchases of R50 or more earn points by product category, as published in the programme. 100 points equals R1
• Referred shoppers and other loyalty members earn the same ongoing category rate on every qualifying purchase
• Stay streak and other bonus rewards are awarded according to published milestones and may change
• Points, vouchers, and redemptions are subject to verification, expiry, and availability

Points, vouchers, and redemptions

Points and vouchers have no cash value unless expressly stated. They may not be transferred, sold, or exchanged except as permitted within the Services.

Redemptions for store credit, airtime, petrol, or other categories are subject to catalogue availability, minimum balances, account verification, and any additional rules shown at the time of redemption.

We may adjust, reverse, or withhold points or rewards where a transaction is cancelled, refunded, fraudulent, or otherwise disqualified.

Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and member tokens. Notify us promptly if you suspect unauthorised access.

We may suspend or terminate accounts that violate these Terms, engage in fraud or abuse, or create risk to the programme or other users.

Acceptable use

You agree not to:

• Misuse referral or loyalty features, including creating duplicate accounts or manipulating rewards
• Attempt to interfere with or disrupt the Services or related systems
• Use the Services for unlawful purposes or in violation of third-party rights
• Scrape, reverse engineer, or access the Services through unauthorised automated means except where our API terms expressly allow it

Intellectual property

The Services, including Bit Konnect branding, software, content, and programme rules, are owned by us or our licensors and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Services.

Disclaimers

The Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not guarantee uninterrupted access, error-free operation, or that rewards will always be available in a particular form or amount.

Participating retail partners, redemption providers, and third-party services are responsible for their own products and fulfilment unless we expressly state otherwise.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or rewards arising from your use of the Services.

Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us for the Services in the twelve months before the claim or R100, except where liability cannot be limited by law.

Changes to these Terms

We may update these Terms from time to time. Material changes will be indicated by updating the "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms where permitted by law.

Governing law

These Terms are governed by the laws of the Republic of South Africa. Disputes will be subject to the exclusive jurisdiction of the courts of South Africa, unless mandatory consumer protection laws provide otherwise.

Contact us

Questions about these Terms may be directed to us via the support section on our website or at the contact details published on Bit Konnect.